Servisni tehničar / Service Technician

Kao pionir u industriji pumpi, Wilo jednaku pažnju posvećuje zaposlenicima  i visokokvalitetnim pumpama koje isporučujemo. Rad u Wilu znači biti dio kulture kontinuiranog ličnog i organizacijskog razvoja, s prostorom za doprinos idejama  i oblikovanje inovacija.

U Wilu je budućnost u pokretu — za naše kupce, naše zaposlenike i za vas.

Tražimo servisnog tehničara koji će biti odgovoran za pružanje tehničke podrške, izvodjenje instalacija i puštanja opreme u rad, provođenje održavanja i popravki te osiguravanje optimalnog rada sistema kod kupaca. Ova uloga kombinuje snažnu tehničku stručnost s proaktivnim, na kupca orijentiranim pristupom kako bi se prepoznale prodajne prilike i pružila visokokvalitetna usluga.

• Osigurati realizaciju terenskog servisa i internih popravki visokog stepena složenosti.
• Osigurati visok nivo zadovoljstva kupaca i kontinuirano unapređivati servisne procese.
• Prikupljati potrebne informacije za terenski servis i interne popravke kako bi se obezbijedio pregled potreba i raspodjele posla u regiji, koordinirati intervencije i popravke s WILO tehničarima i vanjskim dobavljačima ili partnerima (davati ponude i plasirati i pratiti narudzbe) te identifikovati ugovore s kupcima radi visoke kvalitete pripreme servisa.
• Unositi izvještaje i kontrolne liste terenskog servisa i internih popravki u sistem kako bi se osigurala visoka kvaliteta podataka.
• Izvoditi popravke, puštanja u rad i održavanje na terenu i interno, u skladu sa zahtjevima kupaca.
• Gdje god je moguće, pripremati ponude direktno na licu mjesta.
• Izvoditi osnovne analize kvaliteta na licu mjesta ili u servisu i o tome izvještavati.
• Podržavati koordinaciju i planiranje svih servisnih aktivnosti u saradnji s kupcem
• Koordinirati i preuzimati dijelove iz matične baze/ skladišta.

• Uspješno završena stručna obuka iz oblasti inženjerstva ili mehanike.
• Poželjno je višegodišnje profesionalno iskustvo u korisničkoj podršci ili terenskom servisu.
• Snažno tehničko razumijevanje koje omogućava efikasno rješavanje složenih izazova.
• Samostalan, fokusiran i ciljno orijentisan način rada.
• Fizička i mentalna otpornost, fleksibilnost, pouzdanost, sposobnost rada u timu i dobre komunikacijske vještine.
• Spremnost na putovanja radi optimalne podrške kupcima .

• Sigurno i stabilno zaposlenje u dobro utemeljenoj međunarodnoj kompaniji.
• Konkurentnu platu i motivirajući sistem bonusa koji prepoznaje pojedinačni doprinos.
• Mogućnosti profesionalnog rasta i razvoja karijere na globalnom nivou.
• Kontinuirane obuke i unapređivanje vještina radi jačanja lične stručnosti.
• Službeni automobil dostupan za poslovnu i privatnu upotrebu.
• Podržavajuće i prijateljsko radno okruženje koje potiče saradnju i angažman.

Major developments such as globalization, digitalization, and energy shortages define some of the greatest challenges of our time. These are challenges we are eager to embrace and address. By understanding the trends that shape our industry, we act decisively and develop products and solutions that not only move water, but also move the future for people worldwide.

As a pioneer in the pump industry, Wilo places equal focus on employees and on the high-quality pumps we deliver. Working at Wilo means being part of a culture of continuous personal and organizational development, with a space to contribute ideas and shape innovation.

At Wilo, the future is in motion — for our customers, our employees, and for you.

We are seeking a Service Technician who will be responsible for providing technical support, performing equipment installation and commissioning, conducting maintenance and repairs, and ensuring optimal performance of customer systems. The role combines strong technical expertise with a proactive, customer-oriented approach to identify sales opportunities and deliver high-quality service.

• Ensure execution of field service and in-house repair that are of high complexity.
• Ensure a high customer satisfaction and to improve service processes steadily.
• Aggregate needed information for field service and in-house repair, to provide a general overview about the area demand and allocation, coordinate field service interventions and in-house repairs with WILO technicians and external suppliers or partners (place orders, track cases) and identify customer contracts to guarantee a high quality field service and in-house repair preparation.
• Enter field service and in-house repair reports, checklists, into the system to assure a high data quality.
• Carry out repairs, commissioning’s, and maintenance case in the field and in-house due to the customer requirements.
• Carry out on site quotations wherever possible.
• Carry out and report basic quality analysis on site or in-house.
• Support the co-ordination and scheduling all service business in liaison with the customer and office.
• Carry out the co-ordinate and collection of parts from designated home base/warehouse.

• Successfully completed vocational training in engineering or mechanics.
• Several years of professional experience in customer service or field service desirable.
• Strong technical understanding enabling effective handling of complex challenges.
• Independent, focused, and goal-oriented working style.
• Physical and mental resilience, flexibility, reliability, teamwork, and strong communication skills.
• Travel readiness to provide optimal support to customers and systems.

• Secure and stable employment in a well-established international company.
• Competitive salary and rewarding bonus system recognizing individual contribution.
• Opportunities for professional growth and career development on a global stage.
• Continuous training and skills enhancement to advance personal expertise.
• Company car available for both business and private use.
• Supportive and friendly work environment fostering collaboration and engagement.

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